Due to the impacts of COVID-19, we’ve seen an increase in online shopping. To serve you while also helping to ensure the safety of our employees, we have prioritised stocking and delivering items to our customers. As a result, estimated delivery times for some items may be delayed however our goal is still to provide you the great level of customer service that you expect from us. You will still receive notification once your order is out on delivery, which will allow you to track your order and delivery time.
Once your order is out for delivery, we will send you a confirmation email which will include your shipment tracking number. If you have trouble or haven't received your products on time, you can contact our friendly delivery team by email at firstname.lastname@example.org.
Delivery usually takes approximately 3-5 business days. Due to COVID-19 your delivery may take 7-10 days to arrive with you. We apologize for any inconvenience this may cause. We'll notify you once your order is dispatched, and you can track it using the tracking number we provide. If you have any questions you can contact our friendly delivery team by email at email@example.com.
We can amend your details and address, you just need to let us know within 2 hours of placing your order. Please contact our friendly Customer Services Team at firstname.lastname@example.org or call 01507 602101 (our offices are open 9:00 am – 5:00 pm Monday to Friday).
We accept all major UK Debit and Credit cards.
Unfortunately, we are unable to deliver internationally and can only deliver within the UK.
If you find an issue with your order please let our friendly Customer Services Team know as soon as possible. You can contact us at email@example.com or call 01507 602101. Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products we will either refund you or offer you a replacement.
If you are having trouble navigating the site, placing your order or are experiencing issues with how the site is displaying please email us firstname.lastname@example.org and let us know what you are experiencing.
You just need to let us know within 2 hours of placing your order. Please contact our friendly Customer Services Team by email at email@example.com or call 01507 602101 (our offices are open 9:00 am – 5:00 pm Monday to Friday).
We have loads of information about all of our brands, start exploring them from Our Whisky Brands
Whisky is so unique, and there are so many for you to explore! You can start learning from our Guide To Whisky
The rare character of each whisky is brought to life by our distilleries. Whether you are looking for something specific or planning your next adventure in Scotland, start your experience at Visit a Distillery
We don’t currently offer any accessories for sale at this time. Promotional materials and accessories included packages are only produced and sold as shown on the site.
Let us know what you were looking for firstname.lastname@example.org and we can tell you when it should be available again.
All sales are first come first served once the stock is available online. We cannot hold or reserve stock at this time however we continue to assess demand and continuously improve our processes to meet our customer needs.